sets out how we handle your personal information if you’re a YogaU user
or visitor to our Sites. It applies across our course portals and
When we say ‘we’, ‘us’ or ‘YogaUOnline’ it’s because that’s who we are and we own and run the Sites.
‘user terms’ we’re talking about the rules for using our Sites.
The type of personal information we collect
We collect certain personal information about visitors and users of our Sites.
most common types of information we collect include things like:
user-names, member names, email addresses, IP addresses, other contact
details, survey responses, payment information such as payment details,
transactional details, support queries, content you direct us to make
available on our Sites (such as our YogaUOnline Directory), your actions
on our Sites (including downloads, etc.) and web and email analytics
data. We will also collect personal information from job applications
(such as, your CV, the application form itself, cover letter and
How we collect personal information
collect personal information directly when you provide it to us,
automatically as you navigate through the Sites, or through other
services associated with the Sites.
collect your personal information when you provide it to us when you
complete membership registration and buy or provide items or services on
our Sites, subscribe to a newsletter, email list, submit feedback,
enter a contest, fill out a survey, or send us a communication.
Personal information we collect about you from others
we generally collect personal information directly from you, on
occasion, we also collect certain categories of personal information
about you from other sources. In particular:
and/or transaction details from payment providers located in the US in
order to process a transaction; third party service providers (like
Google, Facebook) who are located in the US. The information varies and
is controlled by that service provider or as authorized by you via your
privacy settings at that service provider; and other third party
sources/and or partners from Australia, US or UK, whereby we receive
additional information about you (to the extent permitted by applicable
law), such as demographic data, and combine it with information we have
How we use personal information
We will use your personal information:
- To fulfil a contract, or take steps
linked to a contract: in particular, in facilitating and processing
transactions that take place on the Sites, like where you purchase an
item from our marketplace.
- Where this is necessary for purposes which are in our, or third parties’, legitimate interests. These interests include:
- operating the Sites;
- providing you with services described on the Sites;
- verifying your identity when you sign in to any of our Sites;
- responding to support tickets, and helping facilitate the resolution of any disputes;
- updating you with operational news
and information about our Sites and services e.g. to notify you about
changes to our Sites, website disruptions or security updates;
- carrying out technical analysis to determine how to improve the Sites and services we provide;
- monitoring activity on the Sites,
e.g. to identify potential fraudulent activity and to ensure compliance
with the user terms that apply to the Sites;
- managing our relationship with
you, e.g. by responding to your comments or queries submitted to us on
the Sites or asking for your feedback or whether you want to participate
in a survey;
- managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
- training YogaU staff about how to best serve our user community;
- improving our products and services;
- providing general administrative and performance functions and activities; and
- processing your job application to YogaU.
- Where you give us consent:
- providing you with marketing information about products and services which we feel may interest you; and
- customizing our services and
websites, like advertising that appears on the Site – where this
provide a more personalized experience.
- For purposes which are required by law.
- For the purpose of responding to
requests by government, a court of law, or law enforcement authorities
conducting an investigation.
When we disclose your personal information
We will disclose personal information to the following recipients:
- subcontractors and service
providers who assist us in connection with the ways we use personal
information (as set out above), in particular: website hosting providers
which are located in US; subscription management services which are
located in the US; payment processing services which are located in the
- our professional advisers (lawyers, accountants, financial advisers etc.) which are located in the USA;
- regulators and government authorities in connection with our compliance procedures and obligations;
- a purchaser or prospective
purchaser of all or part of our assets or our business, and their
professional advisers, in connection with the purchase;
- a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
- a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
- a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and
- other recipients where we are
authorized or required by law, or requests by government, a court of
law, or law enforcement authorities, to do so.
Where we transfer and/or store your personal information
are based in the US so your data will be processed in the US. In order
to protect your information, we take care where possible to work with
subcontractors and service providers who we believe maintain an
acceptable standard of data security compliance.
How we keep your personal information secure
store personal information on secure servers that are managed by us and
our service providers, and occasionally hard copy files that are kept
in a secure location in the US. Personal information that we store or
transmit is protected by security and access controls, including
username and password authentication, two-factor authentication, and
data encryption where appropriate.
How you can access your personal information
can access some of the personal information that we collect about you
by logging in to your account. You also have the right to make a request
to access other personal information we hold about you and to request
corrections of any errors in that data. You can also close the account
you have with us for any of our Sites at any time. To make an access or
correction request, contact us at email@example.com
Marketing Choices regarding your personal information
we have your consent to do so (e.g. if you have subscribed to one of
our email lists or have indicated that you are interested in receiving
offers or information from us), we send you marketing communications by
email about products and services that we feel may be of interest to
you. You can ‘opt-out’ of such communications if you would prefer not to
receive them in the future by using the “unsubscribe” facility provided
in the communication itself.
also have choices about cookies, as described below. By modifying your
browser preferences, you have the choice to accept all cookies, to be
notified when a cookie is set, or to reject all cookies. If you choose
to reject cookies some parts of our Sites may not work properly in your
Cookies (not the type you eat!) and web analytics
you visit our Sites, there’s certain information that’s recorded which
is generally anonymous information and does not reveal your identity. If
you’re logged into your account some of this information could be
associated with your account. We’re talking about the following kinds of
- your IP address or proxy server IP address’;
- the domain name you requested;
- the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
- the date and time of your visit to the website;
- the length of your session;
- the pages which you have accessed;
- the number of times you access our site within any month;
- the file URL you look at and information relating to it;
- the website which referred you to our Sites;
- the operating system which your computer uses; and
- the technical capabilities of your web browser.
we will use third party advertising companies to serve ads based on
prior visits to our Sites. For example, if you visit our Sites, you may
later see an ad for our products and services when you visit a
Information you make public or give to others
you make your personal information available to other people, we can’t
control or accept responsibility for the way they will use or manage
that data. There are lots of ways that you can find yourself providing
information to other people, like when you post a public message on a
forum thread or share information via social media. Before making your
information publicly available or giving your information to anyone
else, think carefully. If you’re sharing information via another
How long we keep your personal information
retain your personal information for as long as is necessary to provide
the services to you and others, and to comply with our legal
obligations. If you no longer want us to use your personal information
or to provide you with YogaUOnline services, you can request that we
erase your personal information and close your YogaU account. Please
note that if you request the erasure of your personal information we
will retain information from deleted accounts as necessary for our
legitimate business interests, to comply with the law, prevent fraud,
collect fees, resolve disputes, troubleshoot problems, assist with
investigations or requests by government, a court of law, or law
enforcement authorities, enforce the terms of service and take other
actions permitted by law. The information we retain will be handled in
When we need to update this policy
will need to change this policy from time to time in order to make sure
it stays up to date with the latest legal requirements and any changes
to our privacy management practices.
we do change the policy, we’ll make sure to notify you about such
changes, where required. A copy of the latest version of this policy
will always be available on this page.
How you can contact us
you have any questions about our privacy practices or the way in which
we have been managing your personal information, please contact us in
knowing this stuff is the best way to understand how your personal
information is used and how to best manage it!
If you’re a user or visitor in the European Economic Area these rights also apply to you:
the purposes of applicable EU data protection law (including the
General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data
controller’ of your personal information.
How you can access your personal information
are also entitled to ask us to port your personal information (i.e. to
transfer in a structured, commonly used and machine-readable format, to
you), to erase it, or restrict its processing. You also have rights to
object to some processing that is based on our legitimate interests,
such as profiling that we perform for the purposes of direct marketing,
and, where we have asked for your consent to process your data, to
withdraw this consent as more fully described below.
rights are limited in some situations – for example, we can demonstrate
that we have a legal requirement to process your personal information.
In some instances, this means that we may retain some data even if you
withdraw your consent.
we require your personal information to comply with legal or
contractual obligations, then provision of such data is mandatory: if
such data is not provided, then we will not be able to manage our
contractual relationship with you, or to meet obligations placed on us.
In all other cases, provision of requested personal information is
you have unresolved concerns you also have the right to complain to
data protection authorities. The relevant data protection authority will
be the data protection authority of the country: (i) of your habitual
residence; (ii) of your place of work; or (iii) in which you consider
the alleged infringement has occurred.